our frequently asked questions
Click On Each Heading To Read The Answers We Have To Questions We Get Asked All The Time!
No, at Royal Maids we strive to provide outstanding service that keeps you coming back rather than forcing you to use us.
We accept checks, all major credit cards, Zelle, Venmo and PayPal. We can also do online billing. Please note that credit cards and electronic payments will incur a fee of $3.50 per transaction.
If billing online, your bill is due at the time of receipt If bill is not settled within 10 days of the service, it will incur a $15.00 fee.
We customize cleaning schedules to best suit your needs during your in-home consultation.
For any cancellation or schedule changes please contact our office by phone, text or email anytime.
If you must cancel your service, we politely ask that you provide us with a 48 Hour notice. This gives us time to make the necessary arrangements to fill your spot in the schedule and minimize time loss and income loss for our employees. According to our Terms of Service Guidelines, we will charge a small fee for last minute cancellations or rescheduling:
- Cancellations or changes with less than 48 hours are charged a fee of $35.00.
- Cancellations with less than 24 Hours will be charged a fee equal to 50% of your service rate.
- Cancellations or lock outs on the same day of the service will inquire 75% of the full fee for the service.
However, please note that if we have an active wait list for the day that you cancel your appointment and your spot is taken by someone else, you will not be charged a cancellation fee regardless on when you cancel. We understand that emergencies happen from time to time and sometimes it is absolutely unavoidable to cancel, we will work as hard as we can to fill the spot so that we can keep things running smoothly, believe us, we do not like charging cancellation fees.
To get the most out of your cleaning, we request that you ensure all areas are clutter-free.
While we love pets, we ask that you leave them contained to one area during the cleaning. This ensures their well-being as well as limiting interference with the cleaning.
NOTE: Our technicians are not permitted to clean pet waste or flea-infested areas.
No, we do not require you to be present for regular appointments. We discuss any special requirements for entering your home during your initial consultation.
As scheduling permits, we try to assign the same technicians to your home to enhance the consistency of our service.
Tipping is never expected, but always appreciated. The outcome on the job does not depend on a tip. The job should be excellent every time.
To avoid any conflict of interest, we ask our technicians to sign a non-compete disclosure upon employment that prevents them from being able to accept work directly from our clients.
Once we set an appointment, we want our customers to know that we try very hard to be always on time. However, there are externals factors, as traffic, rain, changing schedules, and assignments that take longer or shorter than expected, reasons why we have established a one hour window for arrival from the time of the appointment.
If any customer needs an exact time for arrival during a specific day, they are welcome to contact our office team to get an update on a more accurate arrival time for the appointment.
We compromise to work on make necessary arrangements and find the best spot in the schedule according to our clients needs. However, customers who schedule in advance will have preference. For this reason, we encourage them to schedule the next service as soon as the current service is completed.
Our company works Monday through Friday. We schedule usually 3 appointments per day at 8am, 11am and 2pm. We offer regular Weekly, bi-weekly and 4 week cleanings.
4 week Cleanings are schedule Monday-Wednesday and Weekly and Bi-weekly can be schedule Monday through Friday.
Our normal/standard cleaning includes everything that was mentioned above. Our deep cleaning is added in addition to the standard cleaning as an Extra (added at checkout). The deep cleaning includes baseboards, window beams if necessary (we can only reach maximum heights of 8ft), air vents, deep scrubbing of bathroom(s), and all doors and doorknobs, finally, we also wipe down chairs. The interior of appliances is NOT included in our deep clean.
We pride ourselves on our work so either with a standard or an addition of a deep cleaning we know you’ll be fully satisfied! Give us a try – you may like us and decide to keep us around for a bit (everything would always be clean).
Yes, we are! Bonded and insured.
Royal Maids of Atlanta is a company that understands the path to success is led by our customers full satisfaction. That being said, we have systems in place that helps us stay on top of things to ensure consistency in our cleanings. Our Satisfaction rate is very high. However, if we fall short at any time, we offer our 100% satisfaction guaranteed. If one of our customers is not satisfied with our work all they have to do is let us know via call, text or e-mail within 24 hours after our visit and we will send a team of specialists to fix the area that did not meet their expectations.
After every cleaning, a survey goes out to your e-mail to make sure that things went well, if there are any issues or if they did a great job as usual, this is a great opportunity for you to let us know.
Every time you send a survey back to us, you are entered into a monthly drawing for a $50.00 Gift Certificate you can use towards a future service. Winners will be announced through e-mail in the first week of the month.