Welcome to our family!

No, at Royal Maids we strive to provide outstanding service that keeps you coming back rather than forcing you to use us.

We accept all major credit cards, check, PayPal, or cash.  

• If using credit, we can keep your card on file and automatically process the charge after each cleaning.  
• If using check, please make it out to “Royal Maids of Atlanta”.

We customize cleaning schedules to best suit your needs during your in-home consultation.

If you need to cancel or reschedule an appointment, please let our office manager know within 48-hrs of your appointment.

We work with courtesy to our clients and our team, for this reason we understand that emergencies arise and occasionally our customers need to cancel or reschedule services, we are able to make it easy according our policy:

For cancelations needs, we count on the collaboration of our clients towards a 24 hours notice to promote the well-being of the teams and maintain smooth business operations.

– Cancelations with less than 24 hours are charged a fee of $50.00;
– Cancelations on the same day of the service will inquire half of the full fee for the service.

For any cancellation or schedule changes our team should be contacted by phone, text or e-mail anytime.

Cancelations that are done in less than 24 hours of the service appointment time range will result in an automatic $85 cancelation fee charge

Rescheduling appointments in less than 24 hours of the service appointment time range will result in an automatic $50 cancelation fee charge

To get the most out of your cleaning, we request that you ensure all areas are clutter-free.

While we love pets, we ask that you leave them contained to one area during the cleaning. This ensures their well-being as well as limiting interference with the cleaning.

NOTE: Our technicians are not permitted to clean pet waste or flea-infested areas.

No, we do not require you to be present for regular appointments.  We discuss any special requirements for entering your home during your initial consultation.

As scheduling permits, we try to assign the same technicians to your home to enhance the consistency of our service.

Tipping is never expected, but always appreciated.  The outcome on the job does not depend on a tip. The job should be excellent every time.

To avoid any conflict of interest, we ask our technicians to sign a non-compete disclosure upon employment that prevents them from being able to accept work directly from our clients.

Once we set an appointment we want our customers to know that we try very hard to be always on time. However, there are externals factors, as traffic, rain, changing  schedules, and assignments that take longer or shorter than expected, reasons why we have a deal of one hour for arrival from the time we set the appointment.

* If any customer need an exact time for arrival during a specific day they just need to contact our office team to get a update on the arrival time for the appointment.

We compromise to work on make necessary arrangements and find the best spot in the schedule according to our clients needs. However, customers who schedule in advance will have preference. For this reason, we encourage them to schedule the next service as soon as the current service is completed.

Our normal/standard cleaning includes everything that was mentioned above. Our deep cleaning is added in addition to the standard cleaning as an Extra (added at checkout). The deep cleaning includes baseboards, window beams if necessary (we can only reach maximum heights of 8ft), air vents, deep scrubbing of bathroom(s), and all doors and doorknobs, finally, we also wipe down chairs. The interior of appliances is NOT included in our deep clean.

We pride ourselves on our work so either with a standard or an addition of a deep cleaning we know you’ll be fully satisfied! Give us a try – you may like us and decide to keep us around for a bit (everything would always be clean).

Yes, we are! Bonded and insured.

Royal Maids of Atlanta is a company that understands the path to success is led by our customers full satisfaction. This is why we offer our 100% satisfaction guaranteed. If one of our clients are not satisfied with our work they just need to call us or send us an email within 24 hours after our visit and we will send a team of specialists to fix the area that did not meet their expectations.